Frequently Asked Questions
There are far too many variables to provide a range. For example, it cannot simply be based on square feet because some people have a lot more possessions within that square footage, or have different kinds of furniture. Everyone also has a different standard of cleanliness. Pricing is provided during the client’s first, no-obligation appointment, in which a home walk-through is completed with the potential customer. 90% of new customers will sign up for a bi-weekly plan.
In general, house cleaning services include the cleaning of:
- Outside of appliances cleaned/inside of the microwave
- Countertops and backsplashes
- All sinks and mirrors
- Tub, shower, and tiles
- Stairs (vacuumed, wood dusted)
- Floors (vacuumed and/or mopped)
It’s important to note that every professional cleaning team and the company provide different packages. Additionally, within each package, each team and company will undoubtedly offer different and more/fewer offerings.
The average size home, with average cleaning needs on a bi-weekly service schedule, takes about 2 to 2.5 hours for staff members to complete. However, since every home is different in size and needs, placing an exact time on how long it will take to clean a home is very difficult. For the best rates, be sure to hire a team that offers pricing based on the services provided, not on the time provided. Under this cleaning structure, the team will clean what is promised to satisfaction, even if it takes longer than planned. Additionally, with this plan, you should not be billed for services that were not discussed or scheduled.
Yes, the Vantage Point team provides our own cleaning products and equipment. If the client prefers (due to health concerns, green environment, etc.) Vantage Point can use the client’s cleaning products.
The Vantage Point team works together on most larger homes. Smaller homes require less staff. Our teams consist of 2, 3, or 4 staff members working together, depending on the home. After the first, no-obligation appointment and home walk-through, we will be able to let you know how many team members your home requires.
We know that you want to be familiar with who is in your home. We make every attempt to send the same team each time services are provided. Occasionally, there may be changes in staff due to illness, vacation or scheduled days off.
At Vantage Point, the first thing we look for when hiring is integrity. We want a cleaning crew who will always act as if the homeowner is standing behind them. All staff members go through background checks as well. New team members train for two weeks with an experienced team member. They then work with an experienced team member for about three months before they’re assigned their own homes.
Absolutely! We proudly offer a 100% satisfaction guarantee. If a client is not completely happy with their cleaning service, a team member (usually the owner) will return to the home the same day, or the following day, to resolve the problem.
Our standard service hours are Monday through Friday, 8:00-4:00. We do try to be as flexible as possible to meet customer requests. If you need a different day or time, get in touch with us today to discuss.
No, but you are welcome to stay. It’s nice to meet our staff and go over anything in your home that you feel is pertinent. Being home is not necessary, however, as we will record all the details for your home cleaning and provide it to our staff prior to their arrival.
Vantage Point was founded on honesty and unwavering hard work. We are meticulous in nature and consistently deliver thorough work and pristine homes. While we understand there is an abundance of cleaning teams across the area, we’re certain you will not receive the care and attention that our team guarantees. Additionally, we made certain that our services were fair in price and offerings, giving you much more clean for your hard earned buck.
Most clients provide our team with a garage or front door access code; however, you can let us know what you are most comfortable with.
Vantage Point Cleaning Services accepts checks and all major credit cards.
No, you do not have to sign a contract in order to receive our services.
Please call our office at 440-283-6674 at your earliest convenience to reschedule your cleaning.
Please notify us within 24 hours – via phone or email – to add services or make changes to your regularly scheduled cleaning.